Is there an out-of-court alternative dispute resolution (ADR) scheme that provides both binding decisions and mediation services?
Is there any out-of-court alternative dispute resolution (ADR) entity in place that allows a customer of a financial institution to seek affordable and efficient recourse with a third party in the event that the customer's complaint is not resolved to the customer's satisfaction under internal procedures of the relevant financial institution? 
 - Yes, a scheme that provides mediation services